Orders

FAQs about Insilico product orders. More questions? [e-mail]

Is there a free trial?

Yes, free trials are available upon request but are limited to one or two indicators.

How can I know I want to purchase something if I can't see it in action?

Besides testimonials from existing clients and chart sharing, there are in-depth videos by friends of InSilico, such as Trader Mayne, that extensively showcase our products.

Can I pay for a smaller number of indicators? Or just the ones that I like?

No.

Can I cancel my subscription at any time?

No! If you don't give us a 30-day notice, we will not be able to cancel your subscription or backdate any payments.

I have been told I have been added, I have received email confirmation, but the indicators still say not authorized?

In almost every case, this is just an error on TradingView's part, and you simply need to refresh or reload the page.

How long does it take to get access after purchasing?

After signing up, please allow up to 7 days for us to grant you access to our Trading Suite on Trading View. It’s a manual process by our team. If it is taking longer or you are missing indicators, please feel free to reach out to either myself or one of the moderators. If you provided your Discord username during checkout (optional), you'll receive the VIP role at the same time. If you still need access to our VIP Discord alerts after signing up, send an email to [e-mail] with your order number and Discord username, and we'll take care of it as soon as possible.

Can I pay using Bitcoin? How about a Credit Card?

Yes! We accept both Bitcoin and Credit Cards.

Can I get a refund?

No, we do not offer refunds, especially those related to trading losses, as it sets a very harmful precedent and encourages the worst in newer traders.

I have paid for VIP, how do I schedule my lesson? How long will I have to wait?

Direct message one of our active administrators about the current list/waiting time. Due to our emphasis on quality and not outsourcing responsibility, wait times can be long, ranging from weeks to months at peak times - but your lesson will be redeemed no matter what.

I don't have access to the indicators, but I already paid and have been told I've been added.

This is almost never the case; please be sure to check your invite-only list on Trading View. Simply searching up indicators or going to our TV page will not show you what you have access to.

I paid and subscribed, and it took longer than the 7-day period to get access.

We deeply apologize for the inconvenience. Sometimes, delays occur due to the highly volatile nature of the market and simply because we are humans who may encounter unexpected issues. Rest assured, no one will ever be charged for time they don't have access to; everything will roll over.